Back in February, my husband EvDEn EvE NakliYAT and I booked a Virgin cruise for November 2022 through the agent Imagine Cruising, paying £1,988.
But hours later, we realised that we had accidentally booked for November 2023.
We emailed Imagine to cancel the next morning, but it said we could not have a refund and could only move the booking to new dates, which would incur an administration fee of £1,500.
We cannot travel on those dates in 2023 because it is our Grandson’s Bar Mitzvah.
Mistake: L.D and her husband booked a holiday online, but accidentally chose November 2023 as the date, rather than November 2022
We wondering why there wasn’t a ‘cooling off’ period in place for the booking – isn’t this fairly standard?
We would like either the money back or a credit for the full amount so we can rebook.
We don’t mind paying a fee as this was our mistake, but an extra £1,500 on a £2,000 holiday is excessive – especially as the firm won’t have any trouble re-selling our cabin with almost two years’ notice.Can you help? If you have any sort of concerns pertaining to where and ways to make use of eVdeN eve NaKliYat, you can contact us at the web site. L.D, evDEn EVE NAkLiYat via email
Helen Crane of This is Money replies: You told me you had been ‘so excited’ to book the cruise as you and your husband had not been away for more than three years during the pandemic, and evdEN evE nAKliyAt it was a special trip to celebrate both your seventieth birthdays.
But that excitement soon turned into horror, as you received the booking confirmation email and eVdeN Eve nakLiYaT realised that you had accidentally paid for a trip in November 2023 – not November 2022 as you intended.
<div class="art-ins mol-factbox floatRHS money" data-version="2" id="mol-bc08e160-a52e-11ec-a9dc-fbec4dabc965" website booked cruise for right date, but wrong year: Can we get a refund?